Last updated: September 22, 2026
This Cookie Policy explains how Hope Channel International, Inc. ("the Organization", "We", "Us" or "Our") uses cookies and similar technologies on Hope.Cloud and the services that make up the Hope.Cloud ecosystem, accessible from hope.cloud, app.hope.cloud, admin.hope.cloud, app.jetstream.studio, and any other domain operated by Us (together, the "Service"). It should be read together with Our Privacy Policy, which describes how We collect and use personal information more generally.
What are cookies?
Cookies are small text files that a website places on Your computer, phone, or other device when You visit it. They allow the website to recognise Your device, remember Your preferences, and understand how the site is being used. Similar technologies, such as local storage, pixels, and software development kits (SDKs), work in comparable ways. This policy refers to all of these collectively as "cookies".
We use both session cookies, which are deleted when You close Your browser, and persistent cookies, which remain on Your device until they expire or You delete them.
How We use cookies
We use the following categories of cookies on the Service:
- Essential cookies. These are required for the Service to work. They keep You signed in, remember settings such as Your language and privacy choices, protect Your Account against unauthorised access, and help Us detect abuse. The Service cannot function properly without them.
- Analytics cookies. These help Us understand how visitors use the Service so that We can improve it. We use Google Analytics for this purpose. For more information, see Google's privacy policy at https://policies.google.com/privacy.
- Support cookies. We use Intercom to provide in-app support and messaging. Intercom sets cookies to keep Your support conversations connected to Your session. See https://www.intercom.com/legal/privacy.
- Performance monitoring cookies. We use Instana to monitor the health and performance of the Service and to diagnose errors. See https://www.instana.com/privacy-policy/.
- Connected platform cookies. When You connect a third-party social media or video account (such as YouTube, Facebook, or TikTok) to the Service, or when You view embedded media from those platforms, the platform may set its own cookies. Those cookies are governed by the platform's own cookie and privacy policies.
We do not use cookies to serve advertising, and We do not sell information collected through cookies.
Managing cookies
Most browsers let You view, block, and delete cookies through their settings, and many let You block third-party cookies specifically. Each browser handles this differently, so please refer to Your browser's help documentation.
If You block or delete essential cookies, parts of the Service may not work correctly. For example, You may be unable to stay signed in.
You can opt out of Google Analytics across all websites by installing the Google Analytics opt-out browser add-on: https://tools.google.com/dlpage/gaoptout.
Changes to this Cookie Policy
We may update this Cookie Policy from time to time. We will post the revised policy on this page and update the "Last updated" date above. Changes are effective when they are posted.
Contact Us
If You have any questions about this Cookie Policy, You can contact Us:
- By email: support@hope.cloud
- By phone: +1-301-680-6689
- By mail: Hope Channel International, Inc., 12501 Old Columbia Pike, Silver Spring, MD 20904, United States